Force CID C/O West Midlands Police Headquarters
PO Box 52 Lloyd House
Colmore Circus Queensway
Switchboard: 101 Tel. Ext: 7869 6543 Please ask for: Rod Rose Direct Telephone: 0121 609 1725 Email: rodney.rose@west- midlands.pnn.police.uk
Crimestoppers: 0800 555 111 Our Reference: ECU courier fraud Your Reference: ECU courier fraud
Date: 25 February 2014
An urgent message for taxi operators regarding courier fraud
Fraudsters operating in the West Midlands are conning some of our most vulnerable residents out of thousands of pounds through a deception known as ‘courier fraud’. I am writing to provide you with full details of this scam to help prevent your drivers from unwittingly playing a role in this crime.
A phone scammer will contact the victim claiming to be a bank employee, police officer or other official. They say their account has been hacked and that they need to seize the cards and security details, including PIN numbers, to prevent further fraudulent transactions. In a deliberate ploy to make the call seem genuine, these scammers often suggest the victim hangs up and calls the number on the back of the bank card – but remain on the line to intercept the call.
In some cases, a courier is dispatched to the victim’s address to collect the bank card to take it back to the police station or bank – and in these cases a taxi may be used to transport the card from the victim to the criminal who subsequently withdraws funds or makes purchases fraudulently.
Therefore, West Midlands Police is writing to all local authority taxi licensing departments and taxi driver forums and associations to make them aware of courier fraud and ask that they do not accept fares involving the transportation of bank cards.
Banks or police will NEVER send a courier to collect bank cards from a customer/victim of crime or ask for their PIN number.
If you receive a suspicious call or online booking contact police immediately on 101 and pass on the details – together we can beat courier fraud. Alternatively, contact the independent crime-fighting charity Crimestoppers anonymously by calling 0800 555 111.
For further crime reduction advice visit http://www.west-midlands.police.uk
Detective Sergeant 4993 Rod Rose Volume Fraud Team Economic Crime Unit West Midlands Police